Privacy Policy

Introduction

Realtime Facilities Pty Ltd ("we", "us", "our", or "Company") operates the realtimefacilities.com.au website and provides commercial cleaning and facility management services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, business name, and service location
• Service Data: Details about your cleaning and facility management service requests
• Photo/Video Content: Photos taken during service delivery for quality assurance and reporting
• Usage Data: Browser type, IP address, pages visited, and time spent on the website

How We Use Your Information

We use the information we collect to:

• Provide and maintain our cleaning and facility management services
• Process your service requests and generate quotes
• Communicate with you about your services, updates, and promotional offers
• Improve our website functionality and user experience
• Comply with legal and regulatory obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with service providers and as required by law.

Data Retention

We retain your personal information for as long as necessary to provide our services. You may request deletion at any time, subject to legal obligations.

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications

Contact Us